When you think of a leader, you picture someone in front of a group telling a story or casting a vision of the future. As leaders, we are used to leading people. It sounds pretty simple. What’s not simple is when the people are not physically there to lead.
For over 20 years companies have been selling different versions of Optimal Character Recognition (OCR) and data capture software, promising to replace data entry for your employees. We have bought the products hoping that someone eventually would live up to their hype. It would be extremely valuable to a company like ours to be able to automate data capture tasks. But so far, the data capture service our company offers always requires more than just OCR and data capture software to be viable. Here’s what we’ve learned from decades of failure attempting to use OCR capture software as the solution for data capture.
Each month Recordsforce has a company meeting where we get EVERYONE together. We used to do it in a conference room, but now we have it via a Zoom meeting. We review the company goals and our progress towards reaching them. We discuss any housekeeping issues and then we review some Flashlight Award nominations and announce the Flashlight Award Winners.
Recordsforce employs hourly part-time and entry-level staff in positions that do not require any higher education. In many industries, that’s an invitation to pay minimum wage, exclude benefits and paid holidays, and treat them as “expendable”…..even when it turns out those employees are now “essential.”
Accounts payable departments are a great example of a job where valuable employees often end up doing lots of “bad” work. Imagine your hiring ad for an Accounts Payable Clerk stating: