Recordsforce Blog

Recordsforce Statement on Availability of Services Related to COVID-19

Posted by Recordsforce on Mar 12, 2020 12:04:43 PM

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Recordsforce is actively monitoring the spread of Coronavirus as a worldwide pandemic. As part of our disaster recovery and business continuity strategy, our Chief Information Officer, David Brown, is directing company personnel in the preparation of measures in the event COVID-19 triggers a Disaster Recovery/Business Continuity event and has an impact on Recordsforce operations.

Currently, the company is operating normally and has no indication that the pandemic plan will be needed. Should the plan be activated, Recordsforce personnel and customers will be notified via a notice that will describe the type of exposure we have experienced, the steps that are being taken and the anticipated results of those steps. 

Our plan allows for normal operations to continue without interruption, short of the most serious levels of pandemic spread. In the highly unlikely event where Health and Human Services, or another related regulatory agency, requires Recordsforce to shut down its physical operations, clients that would be affected by such a closure will be notified immediately.

Recordsforce has made investments and taken steps to safeguard its employees from exposure to any communicable disease. Those steps will reduce our employees’ likelihood of becoming infected and limit the likelihood that an infected person would bring an infection to the workplace. The health of our employees is of critical importance, as is our ability to continue to support and serve our clients.

If you have any specific questions about how Recordsforce has prepared for any type of disaster, please let us know!  We value our customers, our co-workers and our vendors and sincerely hope that everyone will stay safe and free of any disease during this concerning time.

Recordsforce has identified the following requirements for planning a response dependent upon the type of exposure the company has experienced:

  • Necessary staff levels for critical business processes
  • Identified who can work remotely and who has to be in the office
  • Validated existence of vaccinations for key staff members
  • Identified the lights out processing issues for computer operations staff
  • Identified the network and remote access capacity requirements - what percent of workers will need to be on the system for the enterprise to continue to operate
  • Trained and tested users and IT staff in how to operate from remote locations
    • Require key employees to work from remote site at least once a month
    • Validate broadband capacity to remote sites (home users)
    • Have copies of disaster plan available in remote site
  • Put in place a process for the synchronization of OS system patches and VPN updates - if the workstations are not used frequently, disable the auto update features for security updates but maintain a process to see that the workstations are up-to-date.
  • Defined specific requirements for security and PCI-DSS when the disaster plan is activated for a pandemic.